Refund policy

Return & Refund Policy – Solène

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return according to the following guidelines.

Return Window

Customers may request a return within 30 days of receiving the product.

Eligibility for Returns

To qualify for a return:

• The product must be unused and in its original packaging
• The item must be in the same condition as received
• Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, certain skincare products may not be eligible for return once opened.

Refund Process

Once we receive and inspect your return:

• Approved refunds will be issued to the original payment method
• Refund processing typically takes 5–10 business days

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Orders

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery.